What am I hoping for from airline/handling staff when things go wrong ?
An explanation that is not
a) patronisingly insulting such as "operational reasons because you are all too stupid to understand what an airplane is"
b) some (often) fake excuse (the standard "it was ATC's fault, nothing to do with us") and
c) doesn't involve somebody wallowing in jargon so as to utterly obfuscate the true picture
Two medical doctors talking amongst themselves immediately delve into technical jargon... but if (heaven forbid) you need to see a hospital consultant they are usually very happy to explain your test results and what they mean... and will often achieve this in a few minutes. Science journalists manage a similiar task in newspapers every day
Very few on here are epidemiologists... but those in the UK have all seen Chris Whitty's (or chief epidemiologist in your own country, eg Antony Fauci) slides and, despite the depressing message, many of the general public feel they understand the overall picture and the medics have respect from much of the public
Yes, a 737 is a complicated machine... but there are enough passengers on an average flight who have a decent brain and can follow sentences of more than 10 multi-syllable words. At least try to explain the issue - some pax will understand (and explain to pax travelling with them)... and pilots will be accorded due respect.
Last edited by davidjohnson6; 18th Dec 2021 at 22:13.