Originally Posted by
Sholayo
Most of the people including me, are have more patience and understanding if they know what is going on. Besides, I paid for being delivered at specific time to agreed destination. If something does not work it's basic duty of airline to explain why.
Imagine same on the bus or better on a taxi. The driver parks in the middle of the road, sends some text messages here and there and waits staring at the horizon.
&
I think as Uplinker points out “
You might be happy to know exactly what has gone wrong, but some might be nervous to know if there is a fault with the flight controls”….
It just so happens the last major delay I was involved before I hung up my headset was due to a warning that popped up just before we closed the doors that there was potentially a Flight Control system problem on our trusty fly by wire aircraft….Specialist engineering opinion was that fix might be found by rebooting the entire aircraft, if that failed re-racking the relevant boxes, perhaps using a little force, if that failed….
Bearing in mind we had over 200 people on board, with a mix of languages, I wasn’t about to go into details (initially at least) with an announcement that the computer system that helped us keep the aircraft right side up had potentially got a glitch…that might have been the honest thing to do but it would probably have guaranteed some movement to the exits….
I think I came up with some BS excuse about a monitoring system not working, and we needed working it to go flying… FWIW that bought us enough time and things calm and in order long enough for the engineer to realise it was a really big snag…so off we all got..
Last edited by wiggy; 14th Dec 2021 at 17:42.