Cpl Clott, Thank you for bringing Operation Hydro to our attention. I cannot believe that something like hot water and heating in service accommodation requires action by a 3* and regular intervention by CAS. How on earth was it allowed by those in charge well below that level to become such a problem or is this simply the manifestation of centralising budgets and responsibility rather than leaving them at local level where those who are more immediately aware of the problem could find local solutions if they had the resources.
Heating and hot water matter much more than what you are called, provided it is polite.