For years they said every 6 months in the wash ups, that the hours would go down and that the staffing would increase. It never did……..
They realised things were wrong a few years back and held a few captains meetings, to see what the feeling on the street was, and that they understood how bad things were and that they would improve. These meetings were going to be an annual occurrence. Things didn’t get better and when they realised the depth of feeling they stopped the meetings….’nothing to see here move on….’