Really interesting post and gives a bit more speech to the conversation of “they did it at T5, MAG couldn’t be bothered”. More of this kind of post please!
There is one thing at MAN that really drives me mad. Its not the duty free parade or the gate areas. It is the constant shouting from MAG staff at Security and also Border Control queues. The culture seems to be shout at the passengers rather than talk, sometimes its about trays, hats, coats, belts, having passports open, where to queue, but its constant and very unpleasant. It is also unnecessary and gives the impression that jobsworths are on a power trip. Its really a marked contrast to other airports around the world where shouting is the exception rather than a KPI.