If I recall right A320 is VRTG of 2.6 to 2.86g or RALR of 10 to 14ft/s is considered a Hard Landing. Above 2.86g or 14ft/s it is a Severe Hard Landing and it is phone Airbus.
Main entry is pilot report of a hard landing, anyone who relies solely on a auto-print of a Load 15 report may get caught out some day as this auto-print feature can and has been switched off in the software. Also any load 15 report must start with a Code 4XXX. As sometimes the inexperienced will pull off a Manual Report with code 1XXX, which would not be representative of the last landing event.