LBAflyer22
This response comes across as harsh and dismissive of customers' reasonable concerns. Many readers here work in the industry, and answers re covid rules may be intuitive to them. But to the public at large, the various covid restrictions applying both in the UK and at destination seem complex and bewildering, and the penalty for misinterpreting them is substantial financial loss and / or denied travel. I really think we need to make allowances for customers who need reassurance on these issues.
The complexity and stress implicit in covid-era overseas travel is the product of government officials, not "idiot" customers. Remember that many of these people lend their loyalty to Jet2 precisely because they trust them more highly on customer support and reassurance. If Jet2 staff lose sight of this and disrespect their customers' concerns, they stand to undermine one of the company's standout selling points in the marketplace. These customers aren't "idiots". They're reasonable (often older) clients who just need a sympathetic hand to guide them through the minefield of multinational covid regulations. A bit of understanding for those keeping our jobs relevant, please.