SOP - to a degree, but if a circumstance arises which isn't A-Z encyclopedically covered by the ops manual, I sometimes find the airline's new-gen FOs are lost and out of ideas (whizzes at the "search" function though!). CRM - I'm afraid I totally disagree - biz jet pilots are aces at drawing on incredibly diverse resources, from sourcing catering, building a professional and courteous relationship with client and other crew alike... through to eg refilling a flight plan on the hoof, and basically just being pleasant and intelligent company for a five day trip.