Exactly the same at LHR last week with 5 hour waits reported and people passing out in the queues. A lot a arrivals in last week or so as summer holidays end and kids go back to school, you would think airports / border force would react accordingly. That said traffic is still some 30% of what it was pre-covid, so staffing levels seem to match that....and got caught out by this spike. On border force specifically I dont know why egates are not employed. Everyone when we arrived home last week was directed to a human with no egates in operation, where as when we arrived in Palma prior to that there must have been 30 egates open and zero queue in a busier airport.