We need to remember how bad Luton was when it carried 18 million passengers in 2019. Actually we need to remember how bad Luton was when substantially fewer passengers used Luton in previous years.
SO what is LLAOL planning to do regarding the customer experience? They have put in a planning application to increase capacity to 19m while planning to carrying out no terminal improvements or expansion. I suspect they have identified areas of tiled floor where passengers are yet to sit on due to a lack of seating.