Good afternoon
A close member of my family who is due to fly to the USA with BA this weekend, and who does as far as can be determined without actually fronting up at the airport to check in, has just received what they accept as being a genuine email from US Customs and Border Protection stating:
"There has been an update to your ESTA Travel Authorization Status submitted on May 04, 2021. Please visit https://esta.cbp.dhs.gov/esta to check your application.
ESTA Program Office
https://esta.cbp.dhs.gov/esta
www.cbp.gov/esta
E-mail Security: If you are concerned about clicking the above link, ESTA can be accessed by typing https://esta.cbp.dhs.gov in the address bar of your browser."
On accessing the webpage concerned and entering their personal details, they receive the information that their ESTA - which they only updated in May - has expired and are clearly very concerned since there are two Club class seats at stake. Experience suggests that this may only be a temporary measure, applicable only until they are cleared for entry to the US as part of the check in procedure, but in the absence of access to any realistic means of checking this definitely, I should be most grateful for any more specific advice or interpretation that some of you more experienced travellers may be able to pass on - preferably today, off I may be so bold! They have of course tried top contact BA direct but have received nothing concrete.
With many thanks for your consideration
Jack