Last week, there were news reports that Lauda cabin crew were getting an earful for not generating enough in flight sales of food, perfume and other items
Article in German:
https://www.aerotelegraph.com/lauda-wien-ryanair-ngesichts-ihrer-unfaehigkeit-und-mangelnden-eigenmotivation
Being the awkward git that I am I found myself wondering.... what rules does Ryanair Group have against especially hard sell of items by cabin crew ? Is waking sleeping passengers to sell scratchcards allowed ? Perhaps on longer flights spend a minute at each row pestering pax to buy stuff ? Can cabin crew "play up" so as to hit sales targets ?
Where do FR draw the line as to what constitutes overly aggressive hard sell that might boost sales of food, but potentially damages the airline brand perception by consumers ?