Originally Posted by
Less Hair
As soon as your competitor starts to present his new stuff to the customer in person you will need to follow.
Many more people willing / expecting to be able to do that presentation over a remote link.
And doing it over the link gets there quicker and potentially at the *customer's* convenence.
You're also assuming that there will be offices to visit.
It doesn't mean that the need for travel for business will not resume - just that its value to many customers has probably diminished - so I don't think demand is likely to return to previous levels.