If they don't have a valid ELP on their pilot licence then you need to submit a 1199 for ELP. Its not simply a case of sending in the form any more, you have to do it online and it requires you to submit an ELP Certificate, in most cases that would have been the SRG1199! They then want a certified copy of the old licence and of course they will charge for it. What was a 5 minute job took me over 2 hours the last time I did it.