Am regular pax with LH and then BD (bmi) into Leeds;
In 2 years bag has been seriously damaged twice (suspect LH is at fault) - claimed through BD as last carrier - each time they have replaced bag with no quibbles;
First time their 'contractor' asked value of bag - quoted reccomended retail price and a direct equivalent (different badge) was supplied by courier - next time they asked value, told them they had supplied the bag and similar bag supplied;
My main problem is that 4 out of last 5 trips my bag has had to follow on by courier - despite varying routes from Frankfurt to Leeds;
Am due home Xmas Eve
- will my bag make it & if not will BD's contractor accompany the man in his red suit and deliver on Xmas Day!!!
