Win10 laptop threw a bobbly this morning.
In the middle of editing a spread sheet (Open Office) our Dell Win10 laptop froze. After holding the power button for some seconds it shut down.
When turned back on it failed to start. A bunch of small text flashed onto the logo screen momentarily and then it continued with the following small text;Sorting Segment/Index pairs phase 2....100%
Writing sorted Segment/Index Pairs........Done
Total Heap Size.........................................6820
Writing Segment Heap.............................Done
and then the circular egg timer went around forever.
Google suggests a reboot and press of F12 and run some diagnostic stuff which I tried to do. The hardware testing did not find any issues. It then looked as if it was going to salvage stuff from the backup partition and I feared it would over write 100GB of our photos and files so I cancelled rather than OK'ing it and then let the machine do a hardware test? After that the machine came awake. It has stayed awake and we have backed up everything important but there is still something not quite right about the way it is working.
Some .pdf and .jpg files cannot be deleted. It is not a disk drive capacity issue, there is some 700GB free.
It is also suggested that the issue may be caused by an incorrect shutdown..........
The machine is still under warranty for a month or two.
We have not risked rebooting or opening the spreadsheet again.
When we have finished checking for files to backup I will run all of my usual virus checkers and disk tests and disk utility tests, what else should I do?
Thanks,
Rans6............