Some interesting facts from the CAA at a recent meeting:
1. Around 60% of JAR-FCL PPL(A) applications received have to be returned/queried because of the applicant's administrative cock-ups. Frequently it's something as simple as failing to send passport/birth certificate, sometimes no Qual X-C form etc etc. I suggested that the next edition of the FE Handbook should include a reminder to FEs to check applicants' paperwork etc both before AND after the PPL Skill Test.
2. CAA PLD FCL have introduced new 'streamlined' systems to reduce the amount of checking time needed for licences. This should reduce turn round times substantially - it seems to be working judging by this thread.
3. More staff at PLD isn't the whole solution - it takes a while to train them and get them up to speed.