Originally Posted by
aviation_enthus
As for reliability, Rex run 20+ year old SAABs yet have one of the best OTP of any major airline in Aus. They’ve clearly proven they know how to run a reliable operation. It’s also pretty obvious they know that reliable service is critical to winning market share.
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I think the point was around Rex having no operational experience dealing with large volumes of passengers, when things go haywire. That is where Tiger failed. Regardless they only have the ability to move onto the next service. Moving 200 people onto one or two fights remaining for the day will be a challenge. Don’t deny the fact, it’s Sydney to Melbourne, expect cancellations, it’s going to happen.
I really don’t think the S34 to 737 is a valid comparison. Tiger exited the A320 with 90% OTP, they picked the same 737s that Rex are chasing and it dropped to 60% and never moved the dial.
Don’t underestimate the challenges operating a old Jet fleet. No different to old Airbus machines (ten times worse than Boeing).
They also need to get the website in order. My Son has been trying to change a flight with them, the Modify My Booking online platform has been out of service for 3 weeks with associated apologies online.