Originally Posted by
wheels_down
Survival will depend on passenger treatment also, offering fares at Jetstar levels, does this mean treating them like Jetstar passengers when things go wrong?
I have a feeling they will treat them more like Tiger passengers when things go wrong. The fleet sizes will be similar, the scrutiny around spending cash will be similar, and a old fleet will be similar.
Tiger destroyed itself in Jan of 2008 after they commenced operations when they started canceling flights due to engineering and they didn’t have much ability to transfer these people onto future fights due to full, and no ability to add on more flights. They did as little as possible to spend as little as possible, as we all know, rescheduling around engineering is expensive. Executives told the media, passengers will get refunds in 90 days and ‘should have purchased travel insurance- not our problem’. It will just all downhill from there.
Rex won’t want to spend cash looking after its passengers. Mark my words, those 738s will break down, no different to Tiger, well they are the same and older. I will avoid them due to this reason alone, most certainly aware of the engineering issues these older birds have had in the last. Jetstar is tight and might be an hour late, however the A321S is more reliable, and I won’t sit there looking out the window waiting for a Rex engineer trying to fix VOP or VUF for the thousandth time.
Rex generally provide good service on their SAAB services, why would a “new” jet operation be any different? Just because Tiger was cheap and angry, doesn’t mean Rex will be. Their history and culture are completely different!
They also have a completely different refund policy for “COVID cancellations”. Unlike Qantas and Virgin, Rex will offer a 100% refund for ANY ticket if the states change the border rules.
As for reliability, Rex run 20+ year old SAABs yet have one of the best OTP of any major airline in Aus. They’ve clearly proven they know how to run a reliable operation. It’s also pretty obvious they know that reliable service is critical to winning market share.
Just another rubbish post from people slagging off against Rex....
They will be stronger competition than any other “new jet airline” that’s started in Aus in the last 30 years.