I don't understant the logic in what 100% N1 is saying here. Is it really better to lie to the passengers, and make them believe that the controllers on the ground doesn't have any control at all of what is going on?
You think it is better that the passengers are saying "As soon as I heard that the controller wasn't able to controll the air traffic properly, I started praying to god. I just knew that it was the end, we were going to crash"?
And how much confidence will the passengers have to the pilot/airline that have lied to them, and not being able to admit that they did a small error?
Edit: Typo