MacBook Pro help please
A dear friend has asked me to remove all of the personal data from a laptop computer before sending for redeployment. The lady has dropped it off, knowing that I can deal with wiping of PCs but I find that the unit is a MacBook Pro. It does not boot up to do anything useful, indeed, I had to cause it to do an intenet re-install to get rid of a white screen and a flashing grey file icon with a question mark in it.
It still does not boot up! None of the keys does anythig and no desktop appears.
Is it already cleaned of all personal data?
The lady is clearing out following the death of her husband and I am a bit loath to bother her for any backup or utility disks.
I don't know what to do with it from this point.
Anyone?
Rans6.........