For whatever reason he did the right thing by going around. If he felt he needed to, then he should never be criticised for it.
Shame he blew it by breaking the first rule of talking to pax - he lied to them. And surprise surprise he got found out. It seems it was that, and not the go around that has caused the fuss.
Maybe don't tell the whole truth, or just a watered down version of it, but lie at your peril.