I'm not one who makes a habit of picking on journalists, its just sad to see such sensationalist reporting when it can be done in a far more professional, factual and objective manner, such as the report by the Calgary Herald. I appreciate that most of the "shock" factor is coming from the poor, frightened passenger's own words, but I think that in this case, the journalist is using the words in a sensationalist manner, rather than an objective manner, and I don't believe that this makes for good quality journalism.