As a pilot I often get called by the cabin crew telling me there is a funny noise, a funny smell, a peculiar vibration, etc. I always listen carefully. Most of the time is nothing but I always listen and try my best to avoid the "buff, what now? what do they know..." You never know when you might learn something quite important. I was also at high office at a couple of airlines once, I applied the same logic then and listened to the crews carefully. Among the very abundant chaff there was plenty of wheat, I found. Maybe that is smarter than sitting there basking in your own smugness.