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Old 8th Dec 2003, 07:12
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Don Esson
 
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Qantas International Punctuality

There was and still is some media dissussion about on-time performance and wew see that Virgin are advertising how they are purported to be going. Qantas on the other hand are being quite circumspect on the issue and it's not hard to see why when you see how their International departures performed ex YSSY over the week-end! There could be good reason forthe poor performance as I've not yet had the chance to make any enquiries. I bet the customers were unimpressed.

On Saturday, they had 27 International departures of which just one departed on time. Pretty good, eh? Of the remaining, all were delayed by between one minute and 4 hours 39 minutes. Four departures were more than one hour late. Sunday was marginally better. Again they had 27 departures. Something good happened as three departed early by periods of up to 3 minutes! None of the others departed on-time and all were delayed by between 4 minutes and 3 hours 45 minutes.

Instead of reinventing the wheel with Jetstar, shouldn't Qantas Management be focussed on rectifying all that is wrong with the current airline? Or is the agenda now becomong more apparent?



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