Looking at the fixed wing section they appear to be run reasonably efficiently. And given the nature of the work when there is a break down chartering out the work isn’t an issue. The only questionable part is, quite often when they are short of their own pilots they bring in contract crew from a 3rd party who are not QG air employees. How they manage to call it private ops is beyond me. CASA are unofficially turning a blind eye to the whole thing.