The mention of VA 'going tech' reminds me that, in the early days, delayed flights were met, on arrival, by RB himself, to offer apologies! The 'Bearded One' seems to get almost universal Bad Press but, after BA, there was much to appreciate. One year, self and SWMBO went to his (then) annual 'At Home' Garden Party. We arrived quite late to find a chalked notice at the gate saying something like " It's 3'o clock and my hand is aching so I'm off for a beer - make yourselves very welcome" He had been at the gate most of the day, shaking hands with staff arriving. The 3 day 'jolly' apparently 'entertained close to 10.000 guests - quite impressive staff relations.