First paragraph from here: https://www.finance.gov.au/individua...on-cdda-scheme
The Scheme for Compensation for Detriment caused by Defective Administration (CDDA Scheme) provides a mechanism for a Non-Corporate Commonwealth Entity (NCE) to compensate people who have experienced detriment as a result of the NCE’s defective administration.
CASA is a Corporate Commonwealth Entity, not a Non-Corporate Commonwealth Entity.
No compliance and enforcement action was taken against you. The content of the Enforcement Procedures Manual is irrelevant to the circumstances.
You’re not (yet) involved in any court or tribunal or other legal action to which the Model Litigant rules apply.
Please (please) Glen, reach out to someone - anyone - who has some idea about what you’re up against, before sending off another letter. That was, I understood, one of the points of the crowd funding. And there are people who may be willing to help you for free.
It may be therapeutic for you to send letters to CASA, notwithstanding the content may be dismissed out of hand by CASA, but I’m confident your energies could be better applied to activities that are both therapeutic and more likely to focus CASA’s attention.