At the start of all this, one chap defended his actions with a statement that he was well aware of the "kack sandwich" that was coming his way. Unlike anywhere else in the industry, CX fellas have been sitting around, doing nothing, on FULL pay. Stacks of time to take a step back and while Rome burns, view carefully what is going on. No brainer, actually. Now the kack sandwich has been delivered, of course everyone will bite. It is the only sensible decision given all the elements in a highly combustable environment. Making the only "sensible" decision appears to have occurred to some 98% almost a no brainer again. Not a nice tasting sarnie but it buys time. First thing we were all taught in the unplanned emergency case wasn't it ? Buy time. 98% have come to the same conclusion.