Sort-of follow-up to this:
My younger daughter is currently "trapped" with others on a plane at LHR at the moment - arrived from EDI and the jetty at LHR T5 has broken as it went to "meet" the plane. So they are stuck like sardines waiting for steps to be brought to the plane to get off. Whose fault is this fiasco? BA's, Heathrow Airport's, someone else's.... or is it just "fate"? The plane will have been on the ground about the same length as the flight itself was, before passengers can start to deplane.
Is this a shambles or not ??