Originally Posted by
Vokes55
Which is why you’re on a spotters website and not in airline or tour operator management. Cancelling ski holidays 3-5 months in advance, and letting all that money leave the business in the form of refunds, and worse still, go to the competition is commercial suicide. Keeping that money in the business for another 2-4 months could be the difference between survival and not in these times.
Jet2 absolutely segregate customer deposits/payments until a holiday/flight is taken. Only at that point does the money enter the business. This is one of the reasons why the company was able and willing to so promptly refund customers when holidays/flights were being cancelled.