At about that time, I booked the family to Alderney. Shoreham was full, so booked from SOU. A month before travel, the Grand Hotel on Alderney burned down, so I left it for a couple of weeks and phoned to see if there were any cancellations from Shoreham. No joy, but the lady confirmed that it was an islander on the route. I asked if they could put on a Trislander. One minute, she said, and came back saying that was possible, and changed us. I felt as important as the chairman of BA.