Ansett's CRM policy specified that both pilots had the authority to take-over if circumstances warranted it - and were expected to use it. There was a clear escalation of response from the querying pilot although urgency could short cut things.
Along the lines of:
Query the action
Specify the required limit.
Specify a requirement for a specific action. "We must go round now!"
Repeat using the person's title eg "Captain! etc etc". The company culture used a first name basis so the person's title was used as a deliberate attention grabber/notification of the seriousness of things.
Take over.
Not word for word but that's the gist of it.
Last edited by Tinstaafl; 4th Dec 2003 at 22:12.