Originally Posted by
FRatSTN
You mention also that you arrived early, in which case it's not unreasonable to expect the handling agent to not be there ready to meet you..
I have worked as a ground handler and staff constantly watch for flights coming in early and attend that flight normally by waiting at the stand for the aircraft to approach, ready with all equipment needed. So I dont think by being early you get ignored ? What if you are late, lets not bother with them, it's their fault they are late ? Problems I could envisage are staff shortage, steps needing handrails to be cleaned before being used etc, so not BA fault. It's also not unheard of for Edinburgh to hold aircraft because a stand is not available ?(although that should not be a problem currently). I have seen long haul aircraft wait for ages to get a stand, shocking after passenger have already been on the aircraft for 8-9 hours