Originally Posted by
olster
This is an aviation forum and I am just relating my experience. I am too lazy to complain officially so I am venting here.
There is a key point here. There is an entire 4 page thread, to which the OP has commented several times on over the past 24 hours, which the topic has also raised many frustrations from either side of the argument.
The simple and quicker option would have been to actually complain to BA/Menzies/EDI and awaited a response with an explanation as to what happened, and maybe some kind of compensation/offering as way of an apology. I dealt with very similar complaints many times in my career. Many irate customers that when actually offered an explanation as to what happened or at least if it really was a complete mess up, a sincere apology.
THEN post the experience, and the outcome on open forums.