Originally Posted by
JinjaNinja21
Your issue is wholly the responsibility of Edinburgh airport and Menzies, BA has absolutely no control over the ground staff there who deal with that, how many steps there are, or even where the steps are on the airfield. Something you should bear in mind before blaming any carrier.
100% wrong. Menzies ARE the face of BA, they handle BA wearing BA uniform and BA pay them to deliver a service. However since the EU changed the rules on ground handling, it has been a race to the bottom in terms and conditions. Whereas once BA and Midland had in house staff who were expected to deliver a high standard and were trained accordingly, nowadays the bar is way lower. Yes it absolutely is, flying UK domestic since the 90s the difference is palpable!
Cruz doesn't care as BA only need to compete at easyJet levels on these routes. How far things have changed hit home a few years back when BA parked the late Shuttle on cargo and bussed! Something unimaginable back in the glory days. Frankly EDI have more time for easyJet as they're a bigger customer anyway.
The current BA operation is really struggling, aircraft arrive at LHR and frequently wait for stand guidance and towing aircraft, 9/10 call up with the wrong details to ATC with the resigned response of "call company". I would bet a lot of the wrong people left or are leaving.....
The attitudes to customers on this thread are classic BA, just before Colin Marshall got rid of anyone who shared them!