Originally Posted by
TotalBeginner
Always welcome? What possible satisfaction would one get from getting the employee on the lowest pay grade to apologise for the incompetence of their overpaid management? Cabin crew will be the last in the chain to receive information and anything that is forthcoming will have filtered down from us in the flight deck anyway. A PA with facts and an apology is sufficient, people don't need individual pardons to cater for their travel woes *cringe!!
Valid questions are a different matter and of course they should always be treated courteously.
I respectfully suggest this is why you are in the wrong job ! “ Individual pardons “ what on earth does that mean ? individual explanations perhaps , that’s much better , doesn’t take a lot of effort.
I know you are underpaid and not appreciated by BA , I mean that , but sadly you are the only persons on board that can answer questions face to face. Easier for all concerned to offer an apology ( on behalf of your hopeless employer)
and get on with life, at least that’s my humble opinion.