Originally Posted by
TotalBeginner
I don't blame the cabin crew for barking, what do they honestly expect them to do? They might apologise, but what does that achieve? Steps won't come any quicker! If someone is dissatisfied write in, email, leave a terrible review, take your money elsewhere; having a pop at the cabin crew over something that is completely out of their control just to show off/vent is quite frankly immature.
I,m not sure anybody had a “ pop” at the cabin crew , at least it’s not been described as such.
An apology, although ineffective in terms of influencing the prompt arrival of the ground equipment, is always welcome . After all the cc are the pax facing representatives of the company, an apology and a truthful explanation can effectively calm things down.
Most sensible people realize it is not the crew,s fault, but becoming all “ defensive” is a poor show and a sad reflection on the calibre of some employees .