Originally Posted by
Momoe
Bottom line - 55 minute wait on stand is unacceptable.
Made worse by flight crew raising expectations, reasonable to expect that flight crew know that arriving early needs to be co-ordinated with handling agent.
Flight crew could have ameliorated problem by advising that there will be an unfortunate wait for ground equipment, having raised expectations, it's unfair to expect CC to deal with outcome.
Could easily have been handled better. Some folk on this forum need resist getting their tuppence worth in and be honest with themselves, who wouldn't have been irritated under the circumstances as described?
I think few are saying that passengers should just suck it up. Flight crew raising expectations is just rubbish. Fact was they were going to arrive early, they were keeping the passengers updated as per their role. A plane cannot run to a bus style timetable (although you’d think they could given the very precise schedules in the US) and arriving early is sometimes unavoidable.