the Walsh / Cruz combo have reduced a famous airline to a husk of its former self.
The 'shambles' started way before that - when 'gottle 'o geer' and his 'vent' decided to outsource everything in sight and handed over to their aptly named successor to continue the slide. The arrival of the gabby Irishman and the British enthusiasm for anything cheap and nasty ensured that the 'drift' became a race to the bottom. Ultimately the customer dictates the quality - given that such is placed above price.
'Cost of everything, value of nothing' mentality?