Thanks Rog747, you get it. I am aware that compared to the rest of the world issues this is not top of the pile. This is not a ‘first world problem’ but it is still an unacceptable level of service from the former world favourite. Also to blame covid for one set of steps is Alice in wonderland stuff. My point would be that the Walsh / Cruz combo have reduced a famous airline to a husk of its former self. This is an aviation forum and I am just relating my experience. I am too lazy to complain officially so I am venting here. And on reflection this morning, the customer behind me,a jovial Scottish lad did nothing to warrant being barked at. Taking offence now the default position in modern society.