And there wasn't any analogue of the WHO behind Iceland, singing along "don't worry, they've got this very well under control" right until everyone saw that they haven't.
I do agree that the type of clientele which a business attracts will now be more important than ever in consumer choice. However, the problem is that some people might get too quick-handed to judge an entire airline on one flight only. In the supermarket, you can see day after day that their type of clients remains unchanged. With an airline, people who only fly once or twice a year do not have the luxury of making long-term observations. Hence the importance of a very high level of adherence to the rules. Everything necessary to enforce the safety rules needs to be done with the assumption that there's no tomorrow and no second chance.