Originally Posted by
Blackout
I believe that technology is only for the greater good of Velocity
It is broader than that. The tech stack investment for Velocity is about CX improvement and 'big data' analytics maturity.
Originally Posted by coaldemon
If the work rules are difficult to program there isn't any technology on the market that will make the rosters miraculously work. I suspect Bain will be going for the old exemption type Agreement. Most flexibility for the least cost.
I have not said technology will be used to improve rostering specifically. I have said technology can be deployed to 'reduce labour needs and improve productivy/capability'. RPA, for example, can dramatically reduce back-office functions. Other technology solutions may remove or reduce labour requirements/specialisation. Bain has access to global competencies and best practices. They will leverage this advantage within VA.