I've just received vouchers for my latest pair of cancelled non-op EasyJet flights. But they're different from previous ones. Apparently, they cannot be used online and the customer is required to dial a phone number to book. Not great. I'd have taken the refund alternative if I'd known about this.
What is the thinking? Force customers to use some premium rate phone line which won't be answered for an hour? I do hope not. I'm fed up of phoning airlines for services which should be available to action online. We're in 2020, not 1970.
If they cancel any more on me I'll be going for the refund option if rebooking involves joining some mandatory time-consuming phone-queue. The £5 voucher bonus isn't worth the hassle of a frustrating phone-queue to make a simple booking which should be actionable online in the normal way.