Originally Posted by
Sunfish
........and the predictable result will be a massive increase in lost, stolen damaged and late baggage. That will produce enough reputational damage to offset any savings. However since the reputation bit isn’t quantified in accounts, it will look like a saving.
Well cutting all the call centres down to minimal staff has led to people being on hold for hours on end....and these are the premium passengers. Of course a lot of things can't be done online but other carriers can manage it. Call centres were under resourced and customers were angry- looks at some of the stories on Facebook and you shake your head. But management don't care because they have saved so much closing call centres in Hobart. So reputation only matters when it suits.....money talks