Originally Posted by
El Grifo
Thanks Gulf Julliet Papa !
A couple of things !
The destination was available at time of booking, so I did not book a flight to a destination that was unavailable !
It became unavailable many months later.
Try think of this the other way round. The destination still exists, as does the flight, and like every flight (in good and bad times), passengers that are eligible for entry at the destination can still get on it. It's your eligibility for entry that has changed (I know outside of your control but still), not the airline or the flight.
If I were to turn up for the flight, how would BA handle things in respect of being unable to board us due to entry restrictions in the US ? Any clue ?
Again, as in normal times, the procedure remains the same for passengers that are not eligible for entry at the destination. If you were allowed to board you would get as far as passport control, at which point you will be denied entry, and placed in a waiting room until the next flight back to your origin, you will likely miss the return sector, so 24hours in a waiting room. The airline will have to fly you back, and be liable for a (I believe) 5 figure fine. To mitigate this they will stop you at check-in unless there is a chance that you will eligible by boarding time, but either way, you will not get anywhere near an aircraft.
Whilst I accept your points, I guess that I was expecting a bit of compassion and goodwill from BA.
Sadly, it appears to be in short suppy against the background of 100% refunds from all if the other elements of the planned trip, Iberia, Hyatt and Hilton !
Thanks
I am not saying you do not deserve compassion or goodwill, but can you imagine the number of sob stories that customer services have heard over the last few months. Sadly all goodwill may of been used up by those that don't really deserve it.