Originally Posted by
El Grifo
Fair Comment DaveReid !
The steps I took to cover the "special needs" of my wife consisted of finding an airline that flew the route and had seating configuration suitable for her needs ...
And I'm afraid that's not what
guarantees you anything special. I bet it's different when you tell the airline/request special needs during booking about it. Will they charge you a higher fee for that? Who can answer this?
I looked up. I couldn't find any advice for people who booked long time ago, flight uncancelled, but immigration impossible at destination due to COVID-19. For me it looks like it's the passenger's risk (not passengers
fault). Airlines voluntary policy to offer voucher or free rebook. They don't have to offer even that?
Maybe it's seen similar like you turn sick before flight. It's not your fault, but it's your risk.
One travel agent told me once "We don't earn a lot on straightforward travel. We earn money with plan changes"