Originally Posted by
El Grifo
Booked 2 seats on BA, LHR-LAX late last year.
My wife suffere from MS but was determined to make the journey for the wedding of the daughter of a friend !
She needs to move around during the flight as I do ! (Old Codgers pushing 70)
We specifically booked the 2 seats, window and aisle upstairs on the A380. We booked and paid early to avoid any hiccups !
A frw weeks ago the advised us of change of seating. Window and centre on a 787-9.
This of course was utterly hopeless ! We asked several times for a solution. None was forthcoming !
The option arose of flying an Aer Lingus 360 with the required seating config.
BA however refused a refund, only a voucher !
As this was a one off trip, a voucher was of zero value !
What we bought and paid for, is no longer available.
Can anyone advise me of my rights and how to proceeed.
I have spent countless hours on the phone listening to their elevator music and promotions , even when I get to speak to someone, I am met with a brick wall.
No refund means no rebooking with Aer Lingus !
Always thought I was protected by the various bodies against this kind of thing !!
El Grifo
Alas you wouldn't be entitled to a refund for a change of A/C type or seats, your purchase was for travel LHR/LAX/LHR and that is what BA are providing you with, even under normal circumstances a shange of A/C type can occur at any time even at the last minute when a planned aircraft may go technical or whatever, unfortunate given your best planning but alas sh!t happens sometimes.