Originally Posted by
ford cortina
Well its the top story on the BBC Six O'Clock news, interviewing package holiday customers who cannot contact their rep.
I feel for Jet2, but all that hard won customer goodwill is fast evaporating.
I did always feel their restart was rather rapid and sudden in reaching (according to their CEO) near-normal levels of service, compared to TUI’s more cautious approach. Perhaps this is the price they will now pay for that.