Today I managed to go into a TUI store at Fort Kinnaird, Edinburgh to query why I had not heard anything from TUI regarding a recent cancellation and was still waiting for the refund voucher and 20% reduction incentive. The staff were absolutely brilliant, changed our holiday to 2021 with very little fuss and applied the 20% incentive also. Even changed the flights from Manchester to Glasgow at very little extra cost. Does not seem like TUI will be operating from Edinburgh this year, possibly next year also ?